Shipping Instructions
At US Metals, we offer easy and secure shipping instructions to ensure that your precious metals, jewelry, and other valuable materials reach us safely and efficiently. Our shipping process is designed to provide you with a hassle-free experience while maintaining the security of your items.
What is Included?
When you choose to ship your materials to us, you’ll benefit from the convenience of using our preferred carrier, FedEx. We can also provide USPS or UPS labels upon request. While we recommend using our shipping label, you’re not obligated to do so; just let us know you’re shipping a package and provide the tracking number, so we can anticipate its arrival at our facility.
- We can schedule an insured FedEx pickup at your business location, or you can drop the package off.
- Packages deposited in drop boxes or third-party locations will not be covered by insurance claims.
- FedEx Priority Overnight packages can be insured up to $150,000.00.
- 2nd Day FedEx packages can be insured up to $25,000.00.
- Ground FedEx shipments can be insured up to $10,000.00.
- Actual shipping costs will be deducted from your final settlement.
All shipments must be double boxed. Use two shipping labels—one on the outer box and one on the inner box—to ensure proper identification in case of damage to the outer box. Larger items that can’t fit inside an express box should be packaged following our advice for secure transit. Prevent movement within the box by securing items with bubble wrap or paper.
What Can I Expect?
- All pickups and drop-offs must be scanned in person for accurate tracking.
- No reference to precious metals, jewelry, or scrap metal should be on the outside of your shipping box. If your company’s name contains these words, abbreviate them.
- Do not use envelopes or packs.
- Names and addresses of sender and recipient must avoid references to refining, precious commodities, and jewelry. Use abbreviations or replace company names with individual names.
Customer Testimonials
What Others Say
Our Settlement Options have been well-received by many customers who appreciate the flexibility and convenience they offer. The experiences of our satisfied customers speak to the reliability and ease of our payment methods.
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How to Get Started
- Pack Securely: Review our video guide on how to securely package your shipment: Watch Video.
- Choose Shipping Option: Opt for insured FedEx pickup or drop-off at a FedEx authorized ship center.
- Use Double Boxing: Ensure all shipments are double boxed, and use two shipping labels for identification.
- Labeling Instructions: Avoid mentioning precious metals, jewelry, or scrap metal on the outside of the box.
- Sender and Recipient Names: Avoid words related to refining, precious commodities, and jewelry in names and addresses.
- Consider Residential Options: For added security, consider residential options like hold for pickup, adult signature, or COD.
- Include Packing Slip: Attach our packing slip or your own with the shipment.
Ship With Confidence
Remember, US Metals cannot be held responsible for any claims denied by FedEx due to improper packaging or failure to follow the outlined guidelines. If you have any questions, feel free to contact your dedicated sales representative.
